These Terms of Service govern your use of the Social Craft Agency LLC website at www.socialcraftagency.com and any services provided by Social Craft Agency LLC. By using our website or services, you confirm that you are at least 18 years of age and have the legal authority to enter into these terms on behalf of yourself or your business.
Social Craft Agency LLC provides AI-powered marketing automation and digital marketing services to businesses including but not limited to:
Specific services, deliverables, pricing and timelines for each client engagement are governed by individual Service Agreements signed between Social Craft Agency LLC and the client.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. You must not:
All content on this website including text, graphics, logos, images, audio clips, digital downloads and software is the property of Social Craft Agency LLC or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any content from our website without our prior written consent, except as follows:
All services provided by Social Craft Agency LLC to clients are governed by individual Service Agreements. These Terms of Service apply in addition to, and not in substitution for, any signed Service Agreement. In the event of any conflict between these Terms of Service and a signed Service Agreement, the Service Agreement shall prevail.
Payment terms for specific services are outlined in individual Service Agreements. General payment terms:
Due to the nature of digital marketing and AI automation services, which involve significant time and resources from the outset, all fees paid to Social Craft Agency LLC are generally non-refundable. Specifically:
If you believe there has been an error in billing or service delivery, please contact us at hello@socialcraftagency.com and we will work with you in good faith to resolve the issue.
Clients wishing to cancel services must provide 30 days written notice via email to hello@socialcraftagency.com unless otherwise specified in their Service Agreement. During the notice period, services will continue and fees will apply.
Social Craft Agency LLC makes every reasonable effort to achieve strong results for our clients across all agreed services. However, we cannot guarantee specific outcomes including follower counts, engagement rates, leads generated, revenue outcomes or advertising return on investment. Digital marketing results are influenced by many factors outside our control including platform algorithm changes, market conditions, competitive landscape and client-side factors such as business quality, pricing and customer service.
Any projections or estimates we provide are based on industry benchmarks and past experience and are not guaranteed outcomes.
Clients are responsible for:
Both Social Craft Agency LLC and its clients agree to keep confidential all business information, strategies, pricing, performance data and proprietary information shared during the course of the service relationship. This confidentiality obligation continues for 2 years after the termination of the service relationship.
To the fullest extent permitted by applicable law, Social Craft Agency LLC shall not be liable for any indirect, incidental, special, consequential or punitive damages including loss of profits, revenue, data or business opportunities arising from your use of our website or services.
Our total liability to you for any claims arising under or in connection with these Terms of Service or any Service Agreement shall not exceed the total fees paid by you to Social Craft Agency LLC in the 30 days immediately preceding the event giving rise to the claim.
You agree to indemnify, defend and hold harmless Social Craft Agency LLC and its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses including reasonable legal fees arising from your use of our website or services, your violation of these Terms of Service, or your violation of any rights of a third party.
Our services involve the use of third-party platforms including Meta, Google, TikTok, Instagram, LinkedIn and others. We are not responsible for changes to the policies, algorithms, features or pricing of these platforms. Platform changes that affect our ability to deliver agreed services do not constitute a breach of our Service Agreements.
We do not guarantee that our website will always be available or uninterrupted. We may suspend, withdraw or restrict access to all or any part of our website for business, operational or technical reasons without notice.
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law provisions.
Any disputes arising from these Terms of Service or your use of our website or services shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails within 30 days, both parties agree to binding arbitration in accordance with the American Arbitration Association rules before pursuing any court remedies.
We may update these Terms of Service from time to time. We will notify you of significant changes by updating the effective date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated Terms of Service. We encourage you to review these terms periodically.
If any provision of these Terms of Service is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms of Service remain in full force and effect.
These Terms of Service, together with our Privacy Policy and any applicable Service Agreements, constitute the entire agreement between you and Social Craft Agency LLC regarding your use of our website and services. They supersede all prior agreements, representations and understandings.
If you have any questions about these Terms of Service, please contact us:
