1. WHO WE ARE

Social Craft Agency LLC is an AI-powered marketing automation and digital marketing agency headquartered in San Francisco, California, USA. We operate the website www.socialcraftagency.com.

Contact us regarding this Privacy Policy:

• Email: hello@socialcraftagency.com
• Phone: +1 (628) 272-4262
• Website: www.socialcraftagency.com

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When you fill out our contact form, request a free consultation, or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Business name
• City and state
• Service you are interested in
• Any messages or questions you submit through our forms

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit

2.3 Information from Third-Party Platforms

If you interact with our social media pages or ads on platforms including Facebook, Instagram, TikTok, LinkedIn or Google, those platforms may share certain information with us in accordance with their own privacy policies. We may receive:

• Basic profile information when you interact with our ads
• Lead form data if you submit an inquiry through a platform lead form
• Engagement data such as likes, comments and shares

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To respond to your inquiries and provide you with information about our services
• To schedule and conduct free consultation calls
• To send you proposals, contracts and invoices
• To provide the services you have contracted us to deliver
• To send you relevant marketing communications if you have consented to receive them
• To improve our website and services based on usage data
• To run and optimize paid advertising campaigns on Meta, Google and TikTok
• To comply with legal obligations
• To prevent fraud and protect the security of our website and services

4. LEGAL BASIS FOR PROCESSING

We process your personal information on the following legal bases:

• Consent: When you submit a form or opt in to receive communications from us
• Contract: When processing is necessary to fulfill a service agreement with you
• Legitimate interests: To improve our services and run our business effectively
• Legal obligation: When required to comply with applicable law

5. THIRD-PARTY TOOLS AND SERVICES

We use the following third-party tools and services that may process your personal information:

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. Types of cookies we use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our website (Google Analytics)
• Advertising cookies: Used to deliver relevant ads and track campaign performance (Meta Pixel, Google Ads tag)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

7. META PIXEL

Our website uses the Meta Pixel, a piece of code that allows us to measure the effectiveness of our Facebook and Instagram advertising campaigns. The Meta Pixel may collect information including:

• Pages you visit on our website
• Actions you take such as form submissions
• Your IP address and browser information

This data is used to show you relevant ads on Facebook and Instagram and to measure ad performance. You can opt out of Meta’s use of this data by visiting your Facebook Ad Preferences at facebook.com/ads/preferences.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions: Retained for 2 years from the date of submission
• Client data: Retained for the duration of the service agreement plus 3 years
• Payment records: Retained for 7 years for tax and accounting purposes
• Marketing data: Retained until you opt out or request deletion

9. DATA SHARING AND DISCLOSURE

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business, such as those listed in Section 5 above
• With our team members who need access to perform their job functions
• When required by law, court order or government authority
• To protect the rights, property or safety of Social Craft Agency, our clients or the public
• With your explicit consent

10. INTERNATIONAL DATA TRANSFERS

Social Craft Agency LLC is headquartered in the United States. Our team operates remotely across multiple locations. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located. By using our website, you consent to this transfer.

11. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct any inaccurate information
• Right to deletion: Request that we delete your personal information, subject to certain exceptions
• Right to opt out of marketing: Unsubscribe from marketing communications at any time
• Right to data portability: Request your data in a portable format
• Right to object: Object to certain types of processing

To exercise any of these rights, please contact us at hello@socialcraftagency.com. We will respond to your request within 30 days.

12. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, contact us at hello@socialcraftagency.com.

13. CHILDREN’S PRIVACY

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at hello@socialcraftagency.com and we will take steps to delete it.

14. SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

15. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the effective date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

17. CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@socialcraftagency.com
• Phone: +1 (628) 272-4262
• Website: www.socialcraftagency.com
• Address: San Francisco, California, USA